"Hair Now" and "Beauty Now"

For all your Hair & Beauty desires. (01362) 693999

Terms and conditions

Terms & Conditions at

Beauty Now (2006) Ltd


Beauty Now (2006) Ltd (trading as Hair Now and Beauty Now) Terms of business for both salon and website
Except as otherwise provided in a written agreement signed by Beauty
Now (2006) Ltd, these Terms of Use represent the entire understanding between you and Beauty Now (2006) Ltd These terms and conditions apply to the use of this website, hairdressing, beauty treatments and tanning at the salon and by accessing this website and/or making a booking or purchase you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website and any treatments within the salon are exempt from any English law, complaints, repercussions insurance or company claims and or additional treatments to amend any alleged complaints.

Before you place an order or book into Beauty Now (2006) Ltd for products or services, if you have any questions relating to these terms and conditions please do not hesitate to contact us.

Beauty Now (2006) Ltd reserves the right, at any time, to modify, alter, update, or remove portions of these Terms of Use or the Privacy Policy, so please check them from time to time as your continued use of the Site or salon signifies your acceptance of any changed terms. If you are dissatisfied with these Terms of Use or the Privacy Policy, your sole and exclusive remedy is to discontinue your use of the Site or the salon.


Disclaimer
Beauty Now (2006) Ltd provides the site and services and its services on an 'as-is' basis. Beauty Now (2006) Ltd makes no representation or warranties of any kind, express or implied, including without limitation those related to: (1) The operation of the site or salon; (2) The information, content, materials, or services included or described therein; and (3) Any application or information submitted to us through the site or the salon. To the fullest extent permitted by applicable law, Beauty Now (2006) Ltd disclaims all warranties, express or implied (including but not limited to implied warranties of merchantability and fitness for a particular purpose), regarding the site, including without limitation warranties related to the operation of the site, The information, content, materials, and service described therein, and any information or applications submitted through the site. Without limiting the foregoing, Beauty Now (2006) Ltd does not warrant that the site or services of the salon or any of its functions will be uninterrupted or error free, Beauty Now (2006) Ltd what defects will be corrected, or that the site is free of viruses or other harmful components
Beauty Now (2006) Ltd does not warrant or make any representations regarding the use of the materials on the site or the services described therein.


Rules for Online and Salon Conduct
By using the service, you agree that you will not attempt to undermine the integrity of this web site or the salon arising from any possible complaint.

We reserve the right to take a 50% deposit on all services which are to exceed the value of £50.00



Your right to cancel
The following terms apply to all appointments made for between Monday ? Saturday, At least 48 hours notice is requested if you need to cancel or change your appointment. Otherwise the late cancellation costs as laid out below will be charged.

Cancellation or change of treatment times within 48 hours of your booking will incur a charge of 50% of the full treatment value. If you fail to show for the appointment, your treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.

As we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the salon (verbal or written) forms a legally binding contract

How to cancel
or change your appointment: Cancellations should be made by calling us on 01362 693999. If you are cancelling outside of normal operating hours - you may cancel by email [email protected] but this should be followed up by telephone during Beauty Now (2006) Ltd operating hours. If you have an email address registered with us, you will receive an email confirming your cancellation.

Special function bookings
We accept bookings by special appointments only for between 2-10 guests wishing to book from our range of treatments listed under " Beauty Now (2006) Ltd price list". A non-refundable 50% deposit is required to secure any special function appointments.

Gift vouchers
Gift Vouchers are non refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only at Beauty Now (2006) Ltd within standard operating hours. Vouchers cannot be redeemed for cash, sold or transferred. The voucher entitles the persons named to redeem this voucher at Beauty Now (2006) Ltd. The voucher may not be used to purchase products from Hair Now (1982) Ltd; the voucher may only be used and redeemed against services provided at at Beauty
Now (2006) Ltd. Please quote issue number at the time of booking and the voucher is to be handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session.
Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers - which will be voided at Beauty Now (2006) Ltd
should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s). We always strive to fit customers in at all times but it is the customers responsibility to ensure they allow enough opportunity for appointments before the expiry of the voucher.


Our right to cancel
If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone - where possible.


Our rights
We reserve the right to:
- Modify or withdraw, temporarily or permanently, this website or salon services (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website or services
- Change the conditions from time to time, and your continued use of the website (or any part thereof) and the salon following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website and/or our services.


Refunds

We do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us on [email protected] or telephone then write to The General Manager Mrs. Rebecca Rose - unit 1 Gladwin house South Green Dereham Norfolk NR19 1PU We will try our utmost to resolve any problems amicably swiftly and to the utmost satisfaction. Should you wish not to talk to us you must inform us within 24 hours by letter and we will send you the complaints procedure along with the insurance company name and policy number and it can then be resolved by them with you the customer


Your file
You agree to keep your personal record held by at Beauty Now (2006) Ltd
updated with your full contact details - which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both landline and mobile telephone numbers and email addresses.


Mobile Phones and Personal Belongings 
In the interest of comfort of all our clients please refrain from using a mobile phone for the full duration of your time at Beauty Now (2006) Ltd.

Beauty Now (2006) Ltd take every care possible to ensure our clients belongings are kept clean and safe while on our premises but we accept no responsibility for the loss or damage to these personal belongings in our salon or on our car park.


Privacy policy
We will treat all your Personal Information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation and our solemn promise is we will never share or sell data to outside sources but reserve the right to use your details with our associate companies. All Personal Data Record cards can be viewed and seen at anytime by written request to the salon manager Rebecca Rose


Payment
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your booking or product is the price as set out on this website and in salon price list. Prices quoted (verbally or on the website/price list) without seeing and analysing in person by one of our therapists or stylists cannot be considered the final price. Prices vary depending on hair length, thickness etc.

You confirm that the credit, debit card, which is being used, is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
For gift vouchers and products: If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

There may also be a charge applicable if choose to pay by card and amount deemed is too small.

Any queries regarding the amount being charged or change given must be discussed before leaving the premises.


Copyright
All site design, text, code, graphics, and interfaces, and the selection and arrangements thereof, on the Site are the property of at Beauty Now (2006) Ltd, or their content suppliers, and are protected by UK and other international copyright laws Beauty Now (2006) Ltd ALL RIGHTS RESERVED. Prior permission to use, reproduce, or reprint any photograph, illustration, artwork, or other material on the Site must be obtained from the copyright owner, regardless of the intended use. Any unauthorized use of the materials appearing on the Site is in violation of copyright, trademark, and other applicable laws and could result in criminal or civil penalties.



Punctuality & Courtesy
As a courtesy to other clients following your appointment, late arrivals will result in a reduction of treatment time. Please do not ask the impossible, we will endeavour to carry out what we can within the time slot allocated, or suggest a re-booking. All times stated include preparation of room/salon and client: i.e. 5 minutes at the beginning and end of treatment.


Courses
Some treatments are available in courses. Courses must be completed within six months. Courses are not transferable or refundable. Full payment on first appointment is payable. Cancellation terms apply.


Consultation
We are aware that many of our clients may be confused as to which treatment best suites your specific requirements. We are of course, pleased to offer you up-to-date information and advice with a complimentary consultation in the strictest of confidence. Please allow 10 minutes prior to your first appointment for a consultation with our fully qualified Therapists/Stylists.


Hygiene
At Beauty Now (2006) Ltd hygiene is, of course, of the utmost importance and to achieve maximum cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer and UK law.

General Treatment Advice - Very Important Information
Food - Always allow at least 1 hour to digest your meals before having treatments.
Alcohol - Never consume alcohol before any treatment.


Medical Conditions - If you have any of the following it is essential to tell your therapist before your treatment as some electrical treatments are prohibited if you suffer from these conditions:
- Pacemaker
- Heart Condition
- Diabetes
- Allergies
- Epilepsy
- Contact Lenses
- Pregnancy current or recent] inc breast feeding
- Metal Plates / Pins / Coil



Health and Safety

The Responsibility of health and safety lies with the people who attend the premises and or work within it. It is the duty of anyone entering the premises to be mindful of the health and safety of themselves and all others around them. Following that the safety of the building and its contents are part of health and safety, should there be an issue that you believe to be a risk you should report it immediately to senior management.


Patch Tests

(REQUIRED BY LAW/COMPANY POLICY AND FOR INSURANCE PURPOSES)
As a customer of Beauty Now (2006) Ltd trading as Hair Now you understand that receiving certain
treatments requires a skin test. The skin test is for your own personal safety regarding treatments to
my hair/skin, to ensure the chemicals in the products used are compatible to your skin/hair type. Its important to understand that some people have reactions to certain products that can occur at any time.
This test must be carried out at least 48 hours prior to any contact with products on a general basis.
A skin patch test does not mean that a reaction will still not occur and you must seek medical attention in the event of a reaction with immediate effect. Furthermore, by attending an appointment for a tint/colour/perm you grant Beauty Now (2006) Ltd, its employees and representatives, permission to tint, colour, bleach, perm any part or all of my body and do not hold the company or its employees or representatives responsible for any and all adverse health reactions should they occur from this service.

Beauty Now (2006) Ltd go above and beyond manufacturers guidelines of checking up on clients during a colour procedure and we keep all clients undergoing these treatments under constant supervision. You may be supervised by another therapist/stylist as to whom applied the colour/tint/perm but all staff are qualified and trained as to what symptoms to look out for and can remove products quickly and thoroughly should such reactions occur.


Waxing
Do not have heat treatments or undertake exercise (e.g. sauna, sunbed, Jacuzzi, workout, or swim etc.) Less than 8 hours before or 24 hours after your wax. Avoid wearing "Best" underwear for Bikini wax. Avoid normal deodorants after under arm wax.


Miscellaneous
If any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
Whilst all care has been taken to ensure accuracy in the preparation of the content on this website, no warranty can be given and interested parties must therefore rely on their own enquiries.

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